Refund and Cancellation Policy

SmarterApply is operated by an independent sole proprietor trading as SmarterApply.

This policy explains how cancellations and refunds work for paid SmarterApply subscriptions and top-ups.

Payments are processed by Paddle, which acts as Merchant of Record.

Cancelling a subscription

You may cancel your subscription at any time through your account.

After cancellation:

• you will not be charged for another subscription period;
• your paid plan remains available until the end of the period already paid for; and
• at the end of that period, your account moves to the free plan.

Cancelling a subscription does not automatically delete your SmarterApply account or analysis history. You may separately delete your account if you wish.

Subscription refunds

If you request a refund within 14 days of a subscription payment and have used no more than one analysis from that period’s included allowance, we will provide a full refund.

Re-running the same job posting within 24 hours does not count against your allowance, so it does not count here either.

Analyses already used beyond this are generally not refundable, because the underlying processing has already been performed.

We will also provide an appropriate refund where you have been incorrectly charged, charged after cancelling, charged twice, or where the paid service could not be provided due to a problem on our side that we could not resolve.

Nothing in this policy limits any refund or withdrawal rights you may have under applicable law.

Top-ups

Additional analyses purchased as top-ups do not expire. They remain in your account across billing cycles until you use them.

Top-up purchases are not refundable, including analyses you have not yet used. Because a top-up never expires, its value is never lost: the analyses stay in your account until you choose to use them, however long that takes. There is no unused portion to give back — only a portion you have not used yet.

Nothing in this section limits any refund or withdrawal rights you may have under applicable law.

Paddle

Purchases are processed by Paddle as Merchant of Record. Paddle’s applicable Buyer Terms and refund procedures also apply to transactions processed through Paddle.

Where applicable law gives you additional cancellation, withdrawal or refund rights, those rights remain unaffected by this policy.

Contact

To request a refund or ask about a cancellation: support@smarterapply.com.